Privacy Policy

This Privacy Policy explains how Omni AI (“we”, “us”, or “our”) collects, uses, and shares personal information when you use our website, dashboard, and embeddable assistant (the “Service”). It covers both our customers (account holders) and the visitors who interact with an assistant powered by Omni AI.

1. Information we collect

• Account information — name, email address, and billing details you provide when you register or subscribe.
• Business knowledge — the hours, services, pricing, FAQs, and other content you add so the assistant can answer on your behalf.
• Conversation data — messages exchanged with the assistant, including contact details a visitor chooses to share (such as name, email, or phone) and captured leads.
• Usage and device data — log data, IP address, browser type, and interactions with the Service, collected to operate and secure it.

2. How we use information

We use personal information to:

• provide, maintain, and improve the Service;
• generate assistant responses, book appointments, and capture and route leads;
• process payments and manage your subscription;
• send transactional messages such as confirmations, reminders, and follow-ups;
• monitor for abuse, secure the Service, and comply with legal obligations.

3. AI processing

The assistant uses third-party large language model providers to generate responses. Conversation content is sent to these providers solely to produce a reply. We do not sell personal information, and we do not use your conversation data to train third-party foundation models except as needed to deliver the Service.

4. How we share information

We share personal information only as needed to run the Service:

• With the account holder— visitors’ conversations and captured leads are shared with the business operating the assistant.
• Service providers — hosting, AI model, email, SMS, and calendar providers that process data on our behalf under appropriate safeguards.
• Legal reasons — where required by law, or to protect the rights, safety, and security of Omni AI, our users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

5. Data retention

We retain personal information for as long as your account is active or as needed to provide the Service, then delete or anonymize it within a reasonable period unless a longer retention period is required by law. Account holders can request deletion of specific conversation or lead data.

6. Security

We use technical and organizational measures to protect personal information. The assistant runs only on domains you approve, embed keys are stored hashed and can be rotated instantly, and each business’s data is isolated. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

7. Your rights

Depending on your location, you may have the right to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below. If you interacted with an assistant operated by one of our customers, please contact that business directly, as they control that data.

8. International transfers

We may process and store information in countries other than where you live. Where we transfer personal information across borders, we use appropriate safeguards consistent with applicable law.

9. Children’s privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will notify you through the Service or by email. The “last updated” date at the top reflects the latest revision.

11. Contact

Questions or requests about your privacy? Reach us at privacy@omnivoai.ca.